Shipping, Returns & Exchanges

Shipping

All orders are processed and shipped from Australia NSW.
Due to Covid19, shipping times are not guaranteed. Thank You for understanding.

 

Domestic (Australia)

Prices and Shipping Times

Standard Tracked Shipping (2-8 Business Days): A$8
Free Standard Tracked Shipping: A$60 spent and above

Express Tracked Shipping (Next Business Day): A$12
Free Express Tracked Shipping: A$80 spent and above

We use AusPost / Sendle for domestic shipping.

Order Processing Times

Standard tracked orders will be sent out within 3 business days. 
Express orders will be sent out the next business day.

 

International

All orders will be sent out within 3 business days. 

Standard Tracked Shipping: A$20
Express Tracked Shipping: A$30

We use Sendle/DHL/Australia Post for international orders.
Shipping times vary based on country:

    • Zone 1 - New Zealand (10-16 working days)
    • Zone 2 - Asia Pacific (10-28 working days)
    • Zone 3 - North America (10-28 working days)
    • Zone 4 - Western Europe (10-28 working days)
    • Zone 5 - Rest of the world (14-30 working days)

For Express post, it usually arrives within 7 business days for metro areas.

 

Taxes

International purchases that are subjected to duties and taxes will be the responsibility of the customer.

 

Returns & Exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us. Accepted returns are at the buyer's cost.
We will send you instructions on how and where to send your package.
Items sent back to us without requesting a return will not be accepted. 

You can always contact us for any return question using our contact form.


Damages and issues 
If your item is damaged or incorrect, please contact us within two days with relevant photos, so that we can evaluate the issue and make it right.
Wear and tear are not considered as damaged goods.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items)
Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
We do not process an exchange but we do accept returns.
The best way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, it will be automatically refunded on your original payment method. Please allow some time for your bank or credit card company to process the refund.